Questions about prep, fulfillment, storage and freight.
If your question isn't here, call 260-255-5618. A five-minute conversation usually beats a form.
FAQ
Everything we get asked
Where exactly are you?
10732 US Highway 24 W, Fort Wayne, IN 46804 — on US Highway 24 West, with direct access to I-69. You're welcome to come see the building before you ship us anything. Most of the companies ranking above us for 'Fort Wayne 3PL' don't have a building here at all.
How big is your operation?
12,000 sq ft with one dock door that takes a full semi, live loaded or unloaded. That is deliberately mid-sized: big enough to handle pallet volume and container-scale receiving, small enough that your account isn't a rounding error and the owner knows your product by name.
What does Pegasus Prep actually do?
Four things. Prep and ship inventory into Amazon FBA and Walmart. Store your inventory and pick, pack and ship ecommerce orders direct to your customers. Unload, count and palletise import containers. And straightforward warehousing and floor storage. We also cross dock freight, though it is a smaller part of what we do.
How fast do you turn inventory around?
Standard is 24 to 48 business hours from receipt to outbound on typical shipments. Large or unusually involved runs take longer, and so does a week when we're stacked up — either way we tell you the date before your freight lands, not after. If you have a tight window, say so up front and we'll tell you honestly whether we can hit it.
Is there a minimum volume?
750 units a month and up. Learning your SKUs, setting up receiving and the back-and-forth on the first few shipments cost us the same whether it's 300 units or 3,000 — so below that neither of us comes out ahead. If you're close to 750 and growing, call anyway. We'd rather talk it through than lose a good account over a number.
Who will I actually be talking to?
Austin, Adam or your account manager — between the three of us somebody who knows your inventory is always reachable. Austin and Adam own Pegasus Prep and are on the floor most days. Nobody here reads from a script, and there's no ticket queue between you and the people who touch your product.
Do you work with international sellers?
Yes. Sellers outside the US regularly need a domestic address, someone to receive supplier shipments and a set of eyes on the product before it goes into FBA. That's a normal account for us.
Is your storage racked or floor storage?
Both, with most of the floor open. Open bulk storage for pallets and container landings, a section of pallet racking, and barcoded shelving locations for smaller inventory.
What if my product needs something unusual?
Ask. Most of what we do that's genuinely useful started as an unusual request from one client. If it's something we can't do well, we'll say so rather than learn on your inventory.
How do I get a quote?
Call 260-255-5618, email contact@pegasusprep.com, or fill in the quote form. Volume, product type and destination are the three things that let us price it.
Are you accepting new clients right now?
Ask us — capacity moves around, particularly heading into Q4. We'd rather tell you we're tight this month than take your inventory and handle it badly.
Next step
Tell us what you're shipping.
Send your SKUs, your volume and where it needs to go. You'll get a real quote back from someone who works in the building.